Refund Policy
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Eligibility for Refund:
- Refunds are applicable only to products purchased directly from Cee Nation Limited.
- To qualify for a refund, the product must be returned in its original condition, unused, and in its original packaging.
- Proof of purchase, such as a receipt or order confirmation, is required for all refund requests.
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Refund Initiation:
- Customers must initiate the refund process by contacting our customer service team within 5 days of receiving the product.
- Our team will review the request and may request additional information or documentation to process the refund.
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Return Process:
- Upon approval of the refund request, customers will receive instructions on how to return the product to us.
- Customers are responsible for shipping the product back to us, and any return shipping costs are non-refundable unless the return is due to our error.
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Refund Timeline:
- Please allow 15 days for the refund to be credited back to your account after we receive the returned product.
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Refund Conditions:
- Refunds will be issued for the original purchase price of the product and will exclude any shipping or handling fees, unless the return is due to our error.
- The refund will be processed using the original method of payment.
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Non-Refundable Items:
- Certain items are not eligible for refunds, including:
- Products that have been used, damaged, or altered in any way.
- Digital products or services that have been accessed or downloaded.
- Products purchased during clearance or promotional sales.
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Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately.
- We may require photographic evidence of the damage or defect to process your refund or replacement.
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Cancellation Policy:
- Orders that have already been processed or shipped may not be canceled. Please contact us as soon as possible if you wish to cancel your order.
- If the order has already been shipped, customers may need to follow the return process outlined above to receive a refund.
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Reservation of Rights:
- Cee Nation Limited reserves the right to refuse refunds or exchanges for any reason, including but not limited to:
- Products that do not meet the eligibility criteria outlined in this policy.
- Returns received after the specified return period.
- Excessive or unreasonable refund requests.
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Policy Updates:
- We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
